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Returns & Exchanges

Here at Mascot, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, Mascot will happily ship the replacement at NO SHIPPING CHARGE to you.

No returns or exchanges on clearance and sale items.

To return your purchase:

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from MyMascot.com/net, go to order status and make the appropriate selection. We will then e-mail you a Return Authorization Number (RA#) and instructions on how and where to ship the item back. Upon return and receipt of the product, Mascot will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.

NOTE: When shipping product back to Mascot, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping.

Shipping & Handling

Ground, Fast, and Faster Shipping: For your convenience we offer GROUND, FAST, and FASTER shipping on orders shipped within the continental U.S.

GROUND is our standard 4-7 Business day shipping through United Parcel Service (UPS). APO, FPO, and PO Boxes will be shipped via US Postal Service. P.O. Box delivery will take 4-7 business days LONGER to be received, depending on delivery location.

FAST is our UPS Expedited 3 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 4 business days for delivery. Add $12.00 to the cost for Ground

FASTER is our Express 2 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $15.00 to the cost for Ground

UPS cannot deliver to APO, FPO, P.O.Boxes or anywhere outside the continental U.S. Note: PO Box, APO, FPO are shipped via USPS, therefore, packages will be delayed an additional 2-3 days for shipping.

*Deliveries to ALASKA and HAWAII will incur additional charges of $12.00, over our regular rates and take approximately 3-10 business days

International Shipping

Mascot is pleased to offer DHL International Shipping Service. International orders take 7 to 21 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. The following Regions are serviced by MyMascot.com/net:

For your convenience we provide ONLINE shipping charge calculations at the time you place your order and/or add an item to our shopping bag.

Duties, Customs and VAT:

International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Tax Policies

We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped to states where we have physical stores:

Sales taxes will be automatically charged in California and Massachusetts only.